Conflict Management & Negotiation

Conflict Management & Negotiation


Introduction to Conflict Styles

All of us respond to conflict differently.  Some of us are avoid conflict, some of thrive on it, others just want us all to get along.  Oftentimes, we intend to work together but our own conflict styles get in our way and make matters worse!  Identify your predominant conflict mode and determine when it is advantageous and also when it’s inappropriate.  Discover the value of all of the common conflict modes and when to use each, depending on the circumstances.  Includes – TKI Assessment Delivery and Conflict Style Activities.

Introduction to Conflict Management

Most of us are downright skillful at starting a fire.  That’s right, because conflict is like fire.  It’s necessary, but dangerous.  It can be extinguished or spread.  Whatever the case, conflict is a reality in our lives and in every organization.  We must manage it to survive!  Before we manage it, we must be able to identify common causes of conflict.  Together we will explore destructive conflict causers.  How do we avoid them?  How do we respond to them?  Come discover simple techniques for overcoming every day fire starters and for managing difficult conversations. Conflict Management Simulations and Difficult Conversation Preparation Activity Included.  Prerequisite:  Introduction to Conflict Styles and TKI Assessment.  Readings Recommended.

The Power of Integrative Negotiation for Leaders  (Beginner & Advanced Available)

In an increasingly competitive business atmosphere, leaders must collaborate with others to find mutually acceptable and innovative solutions!  It is imperative that leaders discover the power of integrative negotiation to save time, energy and organizational resources! Using integrative negotiation strategies, we can find and create solutions we may otherwise overlook!  What is “integrative negotiation?”  Come learn strategies for finding everyday win-win solutions in the workplace.  Multiple Negotiation Simulations Included.  Readings recommended.

Conflict and Teams Round Table (3.0 Hours) Just as individuals have predominant conflict styles, so do teams.  This session builds upon the Conflict Styles presentation and applies it to how the team deals with conflict.  Teams develop a plan for how they will handle conflict in the future.  Prerequisite:  Introduction to Conflict Styles and TKI.

Custom topics to be developed as needed.